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FREE SHIPPING FOR PURCHASES OVER R1 000

How to submit a return
If you placed your order whilst signed into your AL-SHAZIA account:

  • Log in to your account.

  • Once you're logged in, click on "My Returns" on the left of the screen.

  • To proceed with your return, click on the "Request New Return" button on the "My Returns" page.

  • Select the order number, then select the item(s) you would like to return and click on the "Next Step" button.


Please specify the reason for the return and the condition of the return for each item. At this point you can specify the most suitable time for the DHL collection to be made. If you are returning an item because of a defect then please upload pictures of the nature of the defect.

Click "Submit Request". Our Customer Service team will review your request and contact you within 24-48 business hours.

  • Please note that you may view the status of your returns at any time by logging into your account and viewing the "My Returns" section.

  • There you will find a table with all the submitted return requests followed by their status. If you placed your order as a guest:

  • Enter your order number and your last name or the email address you used when placing the order and click next.

  • To proceed with your return, click on the "Request New Return" button.

  • Select the item(s) you would like to return and click on the "Next Step" button.

  • Please specify the reason for the return and the condition of the return for each item. At this point you can specify the most suitable date for the  The Courier Guy collection to be made. If you are returning an item because of a defect then please specify the nature of the defect.


Click "Submit Request". Our Customer Service team will review your request and contact you within 24-48 business hours.

  • Please note that you may view the status of your returns at any time by clicking on the above URL and entering the order number and your last name or email. There you will find a table with the submitted return requests and their status.

  • Notification that your return has been processed

  • on average, it takes a maximum of 5 business days for your return sent with The Courier Guy to be received at our distribution center. Providing that the returned item(s) meet the return criteria mentioned above, we will then process your refund and send you an email notification to this effect.


Cancellation of orders
We at Al Shazia pride ourselves with the fact that we process  all orders expeditiously after it is placed. On average, most order are processed and shipped within a few hours, which unfortunately gives you as the customer a very brief period of time to cancel an order.

If you wish to cancel an order, this will have to be done within that small window of opportunity before the order is processed. If you manage to cancel your order before it has been shipped, we will refund it and you will not be charged anything.

If you cancel your order after it has been shipped, you will be charged for both the outward shipping and return fees.
If you refuse  The Courier Guy shipment, or  The Courier Guy are unable to reach you and we are forced to retract the shipment, you will be charged for both the outward shipping and return fees.
If you need any further assistance, please contact us using the Returns and Exchanges option.


Shipping Queries
If you have any queries about the shipping status of orders placed, please contact us using the “About My Order” option, and we will track your package. For more information, please contact us using the “General Queries” option.

Returns Processes